After each let I send an eMail asking for feedback to let me know your improvement suggestions or tell me where I have slipped.
There is no reasonable suggestion which I do not action.
Proof of the pudding is threefold :-
O As at November 2017
"Flat very warm, cosy and comfy. Rye delightful & good bird-watching from Rye Harbour & Winchelsea Beach. A relaxing holiday with fine blend of heritage and nature. We enjoyed the peace and tranquillity so much that this is the only time we have ever wanted to return to a holiday destination!! David & Ann Scrivens"
O The extracts from the Visitor's Books (I have attached a
small sample) speak
My aim is to delight you with your holiday accommodation so that you come back again and again.
I try to do this with :-
O Quality and cleanliness of the accommodation
O Creation of an ambience to put you in the holiday mood
O Provision of information to help you take best advantage of the area
O Timely, meaningful and useful correspondence
The apartments are redecorated where necessary every year and the carpets professionally cleaned. The heating system is serviced, inspected and certificated annually.
I am always seeking ways improve all of the above.